TERMS OF SERVICE & LUGGAGE LIABILITY AGREEMENT

Bag & Shag, LLC
Effective Date: August 10, 2026

Welcome to www.bagandshag.com. These Terms of Service & Luggage Liability Agreement (“Terms”) govern your use of the website and luggage services provided by Bag & Shag, LLC (“Bag & Shag,” “we,” “us,” or “our”).

By making a reservation, submitting payment, or using Bag & Shag services, you acknowledge that you have read, understood, and agreed to these Terms.

IMPORTANT FEE & SERVICE NOTICE

Before completing your reservation, please review the following important terms:

WAITING FEE: Your reservation includes a complimentary 15-minute waiting period beginning at the designated and mutually agreed meeting time. If your Luggage Ambassador agrees to wait more than 15 minutes, a $25 Waiting Fee will apply. An additional $25 will be charged for every additional 30-minute interval or portion thereof.

CANCELLATION POLICY: Cancellations made less than 48 hours before the scheduled service time are non-refundable. 

LIABILITY LIMIT: Except where prohibited by law, Bag & Shag’s maximum liability for luggage lost, stolen, or damaged while in our custody is limited to $200 per incident, subject to these Terms.

By completing your reservation and submitting payment, you expressly agree to these policies and authorize applicable additional charges described in these Terms.

1. SERVICES

Bag & Shag provides luggage pick-up, transportation, temporary storage, and delivery services exclusively on Martha’s Vineyard.

Our services may include meeting customers at designated locations, including:

• Martha’s Vineyard Airport (MVY);
• Ferry terminals;
• Hotels and inns;
• Vacation rentals;
• Private residences; and
• Other mutually agreed locations.

Bag & Shag transports luggage to or from the destination identified in the customer’s reservation.

Bag & Shag provides a luggage convenience service and is not an airline, ferry operator, taxi service, common carrier, or shipping company.

2. RESERVATIONS AND PAYMENT

All reservations must be completed through www.bagandshag.com or another channel specifically authorized by Bag & Shag.

Customers are responsible for providing complete and accurate reservation information, including:

• Customer name and contact information;
• Number and type of bags or other items;
• Arrival or departure information;
• Flight or ferry information, when applicable;
• Pick-up location and time; and
• Delivery location and requested delivery time.

Full payment is required at the time of booking.

The reservation price covers only the services specifically identified in the confirmed reservation.

Additional services or circumstances may result in additional charges, including:

• Waiting time;
• Additional luggage;
• Additional storage;
• Redelivery;
• Additional transportation;
• Special handling;
• Reservation changes;
• Same-day or short-notice service; or
• Other services requested after the original reservation.

Bag & Shag reserves the right to refuse, cancel, or discontinue service when reasonably necessary for safety, operational, legal, or legitimate business reasons.

3. PICK-UP TIMES AND CUSTOMER AVAILABILITY

Customers must be available and prepared to transfer or receive their luggage at the mutually agreed pick-up or delivery time and location.

Customers must notify Bag & Shag as soon as possible of any changes involving:

• Flight or ferry schedules;
• Arrival or departure times;
• Pick-up locations;
• Delivery locations;
• Vacation accommodations; or
• Any other information affecting the reservation.

Bag & Shag may monitor flight or ferry information as a courtesy. However, customers remain responsible for communicating material changes to their travel plans.

4. DELIVERY AND SERVICE TIMES

Bag & Shag makes every reasonable effort to meet scheduled pick-up and delivery times.

However, all pick-up and delivery times are estimates unless Bag & Shag expressly agrees otherwise in writing.

Martha’s Vineyard experiences significant seasonal traffic and transportation disruptions that may affect service times, including:

• Ferry delays;
• Flight delays;
• Heavy seasonal traffic;
• Weather;
• Road closures;
• Accidents;
• Special events; and
• Other circumstances beyond Bag & Shag’s reasonable control.

Bag & Shag does not guarantee an exact pick-up or delivery time when delays result from circumstances reasonably beyond our control.

Customers should keep medications, identification, travel documents, keys, valuables, and other items requiring immediate access in their personal possession.

5. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

• Luggage is properly closed, packed, and secured for transportation;
• All zippers, locks, straps, wheels, handles, and closures are reasonably secure;
• Each item of luggage is properly identified;
• The number of bags provided matches the reservation;
• Pick-up and delivery information is accurate;
• Bag & Shag is promptly advised of material schedule changes;
• An authorized person is available when required to transfer or receive luggage; and
• Luggage does not contain prohibited, illegal, dangerous, or unsafe items.

Customers are solely responsible for the contents of all luggage presented to Bag & Shag for transportation or storage.

Bag & Shag is not responsible for damage resulting from defective, deteriorated, worn, overpacked, improperly packed, improperly secured, or inherently fragile luggage.

6. VALUABLES, MEDICATIONS, AND ESSENTIAL ITEMS

Customers should not place high-value, irreplaceable, medically necessary, or essential items in luggage handled or stored by Bag & Shag.

This includes, but is not limited to:

• Cash;
• Jewelry;
• Passports;
• Identification;
• Prescription or necessary medications;
• Keys;
• Credit or debit cards;
• Negotiable instruments;
• Computers;
• High-value electronics;
• Valuable collectibles;
• Important documents;
• Irreplaceable items; or
• Items of unusual or sentimental value.

These items should remain in the customer’s personal possession.

7. PROHIBITED ITEMS

Customers may not place illegal, prohibited, dangerous, hazardous, or unsafe materials in luggage transported or stored by Bag & Shag.

Prohibited items include, but are not limited to:

• Illegal drugs or substances;
• Explosives;
• Flammable or combustible materials;
• Hazardous chemicals;
• Weapons prohibited by law;
• Perishable goods that may spoil, leak, or create an unsanitary condition;
• Live animals;
• Items prohibited by applicable federal, state, or local law; and
• Any item Bag & Shag reasonably determines presents a safety, health, legal, or transportation risk.

Bag & Shag reserves the right to refuse transportation or storage of luggage or other items reasonably believed to contain prohibited or unsafe materials.

8. LOSS OR DAMAGE; LIMITATION OF LIABILITY

Bag & Shag will exercise reasonable care when handling customer luggage.

Except where prohibited by applicable law, Bag & Shag’s maximum liability for luggage that is lost, stolen, or damaged while in Bag & Shag’s custody is limited to $200 per incident.

Bag & Shag is not responsible for:

• Normal wear and tear;
• Scratches;
• Scuffs;
• Dents;
• Cosmetic damage resulting from ordinary handling;
• Pre-existing damage;
• Damage caused by overpacking;
• Defective or deteriorated luggage;
• Broken or defective wheels, handles, straps, locks, or zippers;
• Improper packing;
• Damage to fragile items packed inside luggage;
• Undisclosed valuables;
• Damage caused by the contents of luggage;
• Loss or damage occurring before Bag & Shag accepts possession;
• Loss or damage occurring after delivery has been completed; or
• Loss, delay, or damage caused by circumstances reasonably beyond Bag & Shag’s control.

Customers are encouraged to inspect their luggage before turning it over to Bag & Shag and promptly upon delivery.

Nothing in these Terms is intended to waive or restrict any consumer right or remedy that cannot lawfully be waived or restricted under applicable law.

9. CIRCUMSTANCES BEYOND OUR CONTROL

Bag & Shag will not be responsible for delays, interruptions, or failures to perform caused by circumstances reasonably beyond our control, including but not limited to:

• Severe weather;
• Ferry disruptions;
• Airline disruptions;
• Traffic congestion;
• Road closures;
• Accidents;
• Government actions;
• Emergency conditions;
• Natural disasters;
• Power outages;
• Communication outages; or
• Other unforeseen circumstances materially affecting our ability to perform the service.

When reasonably possible, Bag & Shag will communicate with the customer and make reasonable efforts to complete the service as soon as practicable.

10. CANCELLATIONS, REFUNDS, AND CHANGES

Cancellations made at least 48 hours before the scheduled service time are eligible for a refund, less any properly disclosed non-refundable processing or administrative charges, if applicable.

Cancellations made less than 48 hours before the scheduled service time are non-refundable.

Once a Luggage Ambassador has been dispatched or service has begun, the reservation is non-refundable, except where otherwise required by applicable law.

Changes to an existing reservation are:

• Subject to availability;
• Not guaranteed; and
• Subject to additional charges when applicable.

Same-day and short-notice requests may also be subject to additional charges when properly disclosed to and accepted by the customer.

11. FAILURE TO MEET YOUR LUGGAGE AMBASSADOR

If a customer:

• Fails to appear at the agreed location;
• Is not ready at the agreed time;
• Cannot be reached;
• Provides an incorrect meeting location; or
• Fails to provide access necessary to complete a pick-up or delivery,

Bag & Shag may, in its reasonable discretion:

• Continue waiting subject to the Waiting Fee;
• Leave the location;
• Proceed to the Ambassador’s next scheduled assignment;
• Attempt service at another time;
• Return luggage to secure storage; and/or
• Charge applicable waiting, transportation, storage, or redelivery fees.

A return trip or redelivery is not guaranteed and is subject to Luggage Ambassador availability.

12. STORAGE

Luggage accepted for temporary storage remains subject to these Terms.

Customers are responsible for retrieving or arranging delivery of stored luggage by the agreed date and time.

Additional storage fees may apply when luggage remains in Bag & Shag’s possession beyond the period included in the original reservation.

If the customer fails to arrange timely delivery or retrieval, additional transportation, storage, or redelivery charges may apply.

13. UNATTENDED DELIVERY

When a customer expressly authorizes Bag & Shag to leave luggage at a hotel, vacation rental, residence, porch, designated area, or with a third party without the customer being physically present, the customer accepts responsibility for the luggage after Bag & Shag completes delivery at the authorized location.

Bag & Shag may photograph the luggage at the delivery location as confirmation of delivery.

Bag & Shag is not responsible for loss, theft, damage, weather exposure, or other events occurring after an authorized unattended delivery has been completed, except to the extent otherwise required by law.

14. THIRD-PARTY TRAVEL AND ACCOMMODATION PROVIDERS

Bag & Shag is independent from airlines, ferry operators, hotels, vacation rental owners, property managers, transportation companies, and other third-party service providers.

Bag & Shag does not control and is not responsible for:

• Airline or ferry schedule changes;
• Cancellations;
• Travel delays;
• Third-party misinformation;
• Accommodation access problems;
• Luggage misplaced by an airline, ferry company, or other third party; or
• Other acts or omissions of third parties.

15. INDEMNIFICATION

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Bag & Shag, LLC and its owners, employees, contractors, and Luggage Ambassadors from claims, damages, losses, costs, or liabilities arising from:

• The customer’s violation of these Terms;
• Illegal, prohibited, or dangerous contents placed in luggage;
• Materially inaccurate information supplied by the customer;
• The customer’s unlawful conduct; or
• Claims arising from concealed, prohibited, dangerous, or improperly packed items within the customer’s luggage.

This provision does not require a customer to indemnify Bag & Shag for liability that cannot lawfully be disclaimed or shifted under applicable law.

16. INTELLECTUAL PROPERTY

The Bag & Shag name, logo, trademarks, website content, photographs, graphics, text, marketing materials, and other original content are owned by or licensed to Bag & Shag, LLC.

They may not be copied, reproduced, distributed, modified, or commercially used without prior written permission from Bag & Shag.

17. GOVERNING LAW

These Terms and any dispute arising from Bag & Shag’s services shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Nothing in these Terms limits any consumer protection provided by Massachusetts law that cannot legally be waived.

18. CHANGES TO THESE TERMS

Bag & Shag may modify these Terms from time to time.

Changes become effective when posted on our website unless a different effective date is stated.

Unless otherwise required by law, the Terms applicable to a reservation will be the Terms in effect when the customer completes the reservation.

19. SEVERABILITY

If any provision of these Terms is determined by a court or other authority of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with the customer’s confirmed reservation and any policies expressly incorporated into these Terms, constitute the agreement between Bag & Shag and the customer concerning the luggage services provided.

21. CONTACT INFORMATION

Questions regarding these Terms or Bag & Shag services may be directed to:

Bag & Shag, LLC
Oak Bluffs, Massachusetts
Email: bagandshag@gmail.com
Website: www.bagandshag.com

CUSTOMER ACKNOWLEDGEMENT

By completing your reservation, you agree to Bag & Shag’s Terms of Service & Luggage Liability Agreement, including our 48-hour cancellation policy, $200 liability limit, and $25 waiting fee after the first 15 minutes ($25 for each additional 30-minute interval or portion thereof).”